Complaints pour in about siding company from Milford - WFSB 3 Connecticut
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Since airing the initial story about allegations that the work conducted by Permanent Siding and Windows isn't up to par, complaints against the business continue to pour in.
At least a dozen other people have contacted Channel 3 Eyewitness News with complaints about the shoddy work.
Now the commissioner for the Department of Consumer Protection is weighing in on just why it has taken so long to stop the unregistered business.
The more Eyewitness News has been digging for more information about Joseph Felix, the more dirt is being uncovered.
Raven Fenmore shelled out $11,000 to get her home re-sided, and just three weeks later the siding began to roll up.
"It's like someone had rolled the vinyl," Fenmore said. "Like they tried to roll it up against the house."
After doing more research, the I-Team learned that Permanent Siding isn't even registered with the state.
In December, Permanent Siding dissolved, but a new company, Permagroup, is providing the same service under a different owner, but with the same address, phone number and even the same salespeople.
The company is still advertising as well.
Permagroup has been registered with the state since May, and with 15 complaints against them already, the agency's commissioner said they are aware of Felix's shoddy work.
"It's really frustrating when you deal with people who deal with customers who don't care about the law," DCP Commissioner William Rubenstein said.
Channel 3's Hena Daniels asked why it took so long for the department to begin an investigation.
"We have a process to undertake," Rubenstein said. "It's not taken so long since the complaints we've gotten just started this spring."
Actually, Consumer Protection's own records show complaints dating back to 2009.
Fenmore was able to recoup $15,000 from the Home Improvement Guaranty Fund despite Felix filing for bankruptcy.
Rubenstein said that to date, Fenmore is the only one who has applied for that reimbursement.
Rubenstein said an investigation is well under way, and stresses it's very important for consumers to contact them so they have complaints on file.
If you would like to file a complaint, click here.
Copyright 2012 WFSB (Meredith Corporation). All rights reserved.
Here is more information about accusations that the work performed by Permanent Siding & Windows is less than ideal. More>>
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