NORWALK, CT (WFSB) -
A local ticket broker left several football fans high and dry on opening weekend after dozens spent hundreds of dollars for an all-inclusive bus trip to watch the New York Giants game. However, the trip never happened.
"There was 50 of us standing for a bus that never came," said Janelle Warner of Killingly.
On the Scene Entertainment offered Connecticut fans the chance to see the first game of the 2012 NFL season as the Giants took on the Dallas Cowboys. The package also included a catered bus trip to and from the game for only $75. In total, the ticket broker is believed to have been paid more than $6,000
"The only thing that we thought was different was the fact that we didn't get the tickets right away," said Warner, who got a group of 50 people together to buy tickets.
The Norwalk based company, which is owned by Ernest Turner Jr., told customers that they would get the tickets in Mohegan Sun because people had lost their tickets in the past.
"And there was nothing that he could do for them," Warner was told by Turner.
On opening day, the fans waited for hours until they received a phone call that the ticket guy for broker had fallen through and none were available for the game.
"Why weren't we informed of this days ago," Warner said. "Why is he selling tickets to an event that he actually does not have the tickets too?"
Warner said the whole experience has been "one of the most humiliating moments of her life."
"It is just a runaround," she said about trying to get the money back.
Eyewitness News went to On the Scene Entertainment's headquarters, which is also a cafe in Norwalk.
"There was an issue where I bought some of the tickets from a gentleman and I got those right now," Turner said. "I've been in contact with everybody and we're looking to get their money back as soon as possible."
Turner said he has answered all his customers' calls and is working with getting them a full refund within two weeks.
On the Scene Entertainment is advertising tickets for bus trips to Giants and Jets game through October.
"I offered a good service and we've never had problems before," Turner said.
No complaints from those trips have been reported to Eyewitness News or the Better Business Bureau.
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