Insurance companies are trying to help those affected by Hurricane Sandy including one in East Haven, which was one of the hardest hit areas in Connecticut.
Mobile claims offices have been setup in Connecticut to not only help customers who are without, but also to help insurance offices that are in the dark.
Enrico Melchiorri is a contractor and anticipates getting some Hurricane Sandy-related work. He visited a mobile insurance office on Frontage Road, which was setup by Allstate, to get claims information.
"They gave me information on how claims are made, how they're paid through to their customers, how if there's a bank that's held a lien on the house and where they come into play," he told Eyewitness News.
The mobile insurance office, which is located in the Home Depot parking lot, is one of two dozen throughout the country.
"We've got a team of claims adjusters there right now that can sit down and answer questions, and even start the claims process," said Cathy Mayo, who is a spokesperson for Allstate. "In some cases even provide a check."
Allstate usually uses mobile insurance offices during mass natural disasters such as Hurricane Katrina.
Melchiorri said he feels the approach by the insurance companies is catching on with the state utility companies.
"I've noticed even with the power companies they got out there very quickly, started cutting and clearing the ways," he said.
Allstate is expected to be at its East Haven location for several more days and mobile teams are expected to visit the most severely damage areas and go directly to peoples' homes to check on them.
The Connecticut Insurance Department is offering advice on filing claims after damage was caused by Sandy.
Consumers should follow the following tips when making a claim:
"Should any problems arise between you and your carrier, contact the Insurance Department," said Connecticut Insurance Commissioner Thomas Leonardi. "We are here to help you work through the process and will ensure that carriers comply with all state insurance laws."
For more information, visit the Connecticut Insurance Department website or call 860-297-3800.
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