A Hartford woman told Eyewitness News that she put a $2,000 deposit on a new furnace; however, months later, she still does not have the item.
Mitzi Treadwell-Green said she knows that her decades-old furnace was behind repair.
"All I wanted to do was to update it to get something that was more efficient," she said. "And something I didn't have to worry about every winter if it was going to break down because they're no longer making parts for this furnace."
Treadwell-Green said she put a deposit down with Edward Dearborn of ERD Contracting in November. She added that she had worked with Dearborn in the past and she had no problems.
"He did his job. He told me exactly what he was doing, he told me what he needed, and he delivered," Treadwell-Green said. "So, I had no reason to doubt him, because I had done business with him before."
According to Treadwell-Green, the work on the new furnace was expected to be completed by Dec. 1.
Dearborn told her that there was a problem with getting the new furnace and would have to resubmit the order.
"So I gave him the benefit of the doubt. After the holidays I called him, stating I hadn't heard from him," Treadwell-Green said. "I wanted to know what was going on with the furnace. What was going on with the order. Could he please give me a call?"
However, Treadwell-Green said Dearborn would not return her calls.
When Eyewitness News visited Dearborn's business, he was not there and he did not return phone calls from the station either.
Dearborn told Eyewitness News that he got sick, lost his bookkeeper and has had trouble catching up with orders.
"Oh my God. Yes," said Dearborn about Treadwell-Green's order. "I need to get a hold of her."
Treadwell-Green told Eyewitness News that she really wants her furnace replaced, but if Dearborn can't get the job done, she needs to get that deposit back to go elsewhere.
"$2,000 at any time, at any decade, is $2,000 that I worked hard for," Treadwell-Green said.
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