Business owner wants her money back - WFSB 3 Connecticut

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Business owner wants her money back after contractor does not finish remodel


A business owner in Wethersfield told Eyewitness News that she paid a contractor $40,000 to remodel a building and it's still not done.

And now, she said the contractor wants even more money to finish the job.

Ann Nguyen took Eyewitness News on a tour of her building on Silas Deane Highway, which remained under construction.

"You see, there's nothing done," she said.

Nguyen said her contract with Quality Home Improvements stated that the project was to be completed by the middle of February.

Nguyen told Eyewitness News she initially hired principal contractor Binh Say to do the roof.

And when that went well, she signed to have Say do a full remodel. Her cleared checks total over $24,000 and Nguyen said including cash, she's already paid nearly $40,000.

"I worked really hard all my life. We have two children. And everybody works really hard," she said. "He took everything we own."

Eyewitness News went to Say's home in West Hartford, but there was no answer.

On Angie's List, the business is located on the Berlin Turnpike, but when Eyewitness News went to the business, it was a nail salon.

And employees there told Eyewitness News that they have been getting his mail for six months and sending it back.

When Eyewitness News searched online, the station discovered Say's contractor license was listed as expired in November.

The contractor told Eyewitness News that the problem is unforeseen costs with the remodel. He said Nguyen wouldn't sign a new contract for the changes.

Say agreed to meet with Eyewitness News at the job site; however, he never showed up and did not return calls from Eyewitness News.

Nguyen said she learned an expensive lesson from this experience and she doesn't even want say to finish the job. She just wants her money back.

"The reason I'm doing this is because I don't want anybody out there to have the same problem I have," Nguyen said. "We have to end this so he won't go out and trick other people."

The office of the state attorney general does not have any active complaints against Say or quality home improvements. Consumers can file complaints by clicking the following link

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