A car dealership has abruptly shut its doors, leaving customers high and dry, and now, the Department of Motor Vehicles is investigating the company.
On Tuesday, the DMV suspended the license of Prime Auto Group in East Windsor for failing to carry a bond.
More than 30 complaints have been made against the used car dealership in the past three years.
Chris Colbert and Andrew Haley said they each put $2,000 down on two new cars at Prime Auto Group. Haley put his money on an Escalade, and Colbert wanted an Infiniti.
"They told me come back with $2,000," said Colbert, of Enfield. "They were like, ‘guaranteed credit approval, we'll get you in a car as soon as you come up with money.' I came back with money next day."
And yet they still haven't received their new set of wheels.
"I'm paying for insurance for a car that's still on their lot," Colbert said. "So now I've got to cancel the insurance to the car and I'm trying to figure out how to get my money back."
Both claim the owner of Prime Auto Group, Mike Farina, has been giving them the run around for weeks.
"When I came to test drive it, they always had excuses, something wasn't right with the car, they had to wait," Colbert told Eyewitness News. "Said they'd call me back to test drive it."
When Eyewitness News stopped by Prime Auto Group on Wednesday, there were cars on the lot but no signs of life.
There was a building violation sticker on the front door.
On Thursday, all the cars were gone.
The Better Business Bureau confirmed five complaints in the last three years, which gave giving Prime Auto Group an "F" rating.
Haley said he can't afford a car rental anymore and bought the Escalade for his growing family. He has four kids and a new baby on the way.
"I don't make that much; it's bearing down on family. I'm the only one working," he said. "Anywhere else you go, [they] give you a deposit and you drive away. Over a month now, they got my money. They won't give it back. They won't give my car."
Eyewitness News stopped by Farina's house, according to Better Business Bureau website. However, the home belonged to Farina's parents.
Farina told Eyewitness News that he's trying to deliver the cars to his customers and those in need of refunds will get them, but the problem is, he says he's not allowed on the property.
In fact, he's asked Eyewitness News for help too, saying he'd like to explain what the state and building inspector did to him.
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