Leaving town can be a stressful experience for pet owners who choose to board their companions, but one woman says her experience with a Nashville dog boarding business was a complete nightmare.
In fact, her pet dog wound up in an animal hospital with a wound and infection.
Ashley McCue put her two dogs up for a week at Camp K-9 on Paragon Mills Road, but when she came to pick them up, she said her bulldog, Balboa, didn't look right.
"His head was swollen, and he had a bag of infection-filled fluid underneath of his jaw. He couldn't walk straight," McCue said.
McCue said a manager at Camp K-9 told her the dog had been in a fight with McCue's other dog, Malfa, but when she started to ask more questions, she said she was asked to leave. At home, McCue said, she realized Balboa had an infected cut behind his ear.
"I picked up a dog that very well could've been on his last legs," she said.
The next day, she took Balboa to Belmont Animal Hospital, where a veterinarian determined Balboa's wounds had been there for three to five days.
A manager at Camp K-9 told Channel 4 News they had put disinfectant on Balboa's ear and it hadn't appeared he needed medical attention. They added they wouldn't be paying the vet bill.
Murphy Road Animal Hospital veterinarian Dr. Craig Prior said there are a few things to keep in mind to ensure you are leaving your pet's care in good hands.
"You need to know whether that facility has a vet or an arrangement with a vet so you know that if something happens, the animal will be looked at immediately," he said.
Prior said the pet owner should also take a thorough tour of the boarding facility and make sure the animals are required to be vaccinated. Also, look at the fine print on any agreement.
The contract McCue signed states the owner is responsible for any veterinary costs while their pet is in the kennel.
Channel 4 checked with the Better Business Bureau and found no complaints on file against Camp K-9. McCue said she plans to report her case.
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