Hartford tenants say hot water is an issue - WFSB 3 Connecticut

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Hartford tenants say hot water is an issue

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People living in an apartment in the Asylum Hill neighborhood said they go without hot water for days at a time and Eyewitness News tracked down the owner of the Hartford building to ask him the tough questions. 

"We boil the water on the stove in the pot for her son, so he could take a bath," said Darien Askew. "We got a couple friends that live around the corner, or we'll go out to Manchester at my mom's house."

Residents told Eyewitness News heat and hot water was included in their lease.

"It says it's included in our rent, and we pay rent every month,"Askew said. "Therefore we have the expectation, we'll have heat and hot water every month."

Askew said his showers are "ice-cold" and pipes in both the bathroom and kitchen are busted.

"It's been leaking," Askew said. "We dump the bucket 3-4 times a week due to the water."

It is against the law to not have working hot water.

According to these court documents, the old owner of Grafton Properties LLC technically owes the Metropolitan District Commission more than $43,000 in unpaid water bills as of April.

Last spring, a superior court judge appointed an outside company to collect rents and pay off the debt. But in the meantime, some tenants said their faucets are fine, just not spewing out much hot water.

The city has received 31 complaints since 2008 for the apartment complex including 11 for no heat and seven for no water. The last complaint was last Thursday.

The new property manager, Glenn Stavens, for the coming owners, filled the oil tank with $1,500 worth of fuel. Stavens explained he wasn't aware that was still an issue.

"I'll contact these folks to make sure this is handled properly," Stavens said.

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