The governor told the media Wednesday it is unclear how long it will take to fully restore the Metro-North New Haven Line, but it could be up to three weeks.
"Needless to say, I am frustrated. An outage of three weeks or more is completely unacceptable," Gov. Dannel P. Malloy said at a press conference Wednesday afternoon.
Metro-North officials said train service between Stamford and New York City was shut down after power was lost from the Con Edison Feeder early Wednesday morning.
Train service between New Haven and Stamford will continue Wednesday, but it is expected to only be able to be limited to "carrying only 30 to 40 percent of normal peak period ridership," Malloy said.
For Thursday, there will be electric train service between New Haven and Stamford with the trains making all the stops. Riders can transfer to diesel trains at the Stamford station and continue all the way to Grand Central Station.
Diesel trains will run every 25 minutes during the peak morning hours and hourly through the rest of the day
Malloy has urged Connecticut residents to avoid riding the Metro-North New Haven Line, which is the busiest rail line in the United States, and seek alternate service. There are 40,000 people that regularly rely on the train service.
"Plan on long-term lack of service or being underserved to the point where if you can stay home and telecommute, that would be a good idea," Malloy said.
Malloy said he was assured that the line will be fixed as soon as possible.
There was work going on in Mount Vernon. As a result, one of the feeder lines was taking offline and being replaced. Feeder line had a critical problem and its extent is not known, Malloy said.
Crews have to wait for the line to be cooled down with nitrogen and then they will examine it, Malloy said.
After that, they will look at determining what the cause of the outage was. However, the incident was not weather-related.
After the announcement was made that service was shut down from Stamford to Grand Central, thousands took to Interstate 95, which immediately became packed with people trying to make it into the city.
Road work on Interstate 95 also created traffic problems for drivers Wednesday, and the governor is looking into halting the construction to ease the congestion.
The power problems has not affected Amtrak service, however, there will be no Amtrak Acela Express on Thursday.
"Amtrak is coordinating with Metro-North Railroad and local authorities, and will resume normal operations as quickly and safely as possible when advised that power is restored," Amtrak officials said in a stamement Wednesday. "Passengers who have paid but choose not to travel due to this service disruption can receive a refund or a voucher for future travel."
All New Haven tickets will continue to be honored on Harlem service line, Malloy's office said.
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