Customers of a local oil company say they were ripped off when they signed up for service. The company suddenly stopped delivering, even though some people had paid thousands of dollars upfront.
Linda Heidgerd, of Wallingford, has used Ace Oil in Meriden to fill up her oil tank for several years.
Last January, she prepaid the company $3,700 for 1,100 gallons of oil delivery starting Oct. 1.
Her tank was running low, so she called Ace Oil to schedule a delivery last week.
"They said they were pretty full as far as deliveries were concerned," Heidgard said.
Heidgard said she was scheduled for a delivery, but they never showed up. So she called the officials at Ace Oil to see when they were coming.
"There was a message on the machine saying that they were not delivering oil and if you were expecting a delivery, to find someone else," Heidgard said.
Customers such as Heidgard want to know why they weren't told ahead of time and how to get their money back.
"It would have been nice to have a little bit of warning," Heidgard said. "I mean, certainly last week, they must have known."
When Eyewitness News called, the station heard a new automated message.
"If you are calling about oil delivery service, please call the Connecticut Department of Consumer Protection," the message stated
Eyewitness News went to Ace Oil to talk to the owner, Jeffrey Doucette.
The door was locked and no one was answering. A few folks that work near the business told Eyewitness News they haven't seen any of the trucks come in or out since last Friday.
Eyewitness News went to Doucette's house to get answers, but no one was there either.
The Connecticut Department of Consumer Protection is working closely with the attorney general to review the situation.
"While we are reviewing the situation, Ace Oil customers should take steps to find an alternate supplier to fulfill their heating oil needs and can contact DCP to file a complaint," said Attorney General George Jepsen in a press release.
Heidgard is now looking for a new company to fill her oil tank, but said that's the least of her worries.
"I just would really like to see the money back," Heidgard said.
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