Apologies, promises from UPS, FedEx about delivery delays - WFSB 3 Connecticut

Apologies, promises from UPS, FedEx about delivery delays

The following photo is of the logos of UPS and FEDEX. The following photo is of the logos of UPS and FEDEX.

Many UPS and FedEx customers were upset with the companies for their packages being delayed and not arriving before Christmas.

Trucks at the UPS Distribution Center in Hartford have been going in and out all Thursday as they tried to catch up with those orders.

Karen Saxe spent weeks wrapping gifts and putting up a tree in preparation for Christmas. To make things less stressful this year, for the first time, she decided to order some clothes from Kohls.com for her stepkids and daughter.

"She's in college this year, so I got her a beautiful wool coat," Saxe said. "So that was her special gift, so I was a little bummed out that it didn't come."

On Christmas Eve, Saxe said she started getting nervous after the package wasn't delivered.

"I was getting pretty trepidatious by 4 or 5 o'clock," Saxe said. "By 4:30 p.m., I said 'oh this isn't looking good.'"

Saxe said she called Kohl's and UPS to check to see where the package was.

"My package was left in Brookfield and in the warehouse," Saxe said. "It said "rescheduled delivery". That was on Christmas Eve and, of course, there was nothing we (UPS) could do at that time."

Saxe isn't alone. On Tuesday, millions of packages scheduled to be delivered by FedEx and UPS just didn't arrive.

"I wasn't frustrated," Saxe said. "I was sad and disappointed."

Both officials with FedEx and UPS blame inclement weather in some parts of the country and the rush of online shopping orders for the delay. Both officials with FedEx and UPS apologized to customers Thursday. 

It left many without Christmas gifts, despite the guarantee of being delivered before Christmas.

"The kids were like 'That's OK, you gave us such a great Christmas, now we just get another day where we can get together and open gifts,'" Saxe said.

U.S. Sen. Richard Blumenthal said he wants all of the people impacted by the holiday snafu to be reimbursed for their troubles. There is no word from either company if that will be happening.

"I am disappointed to learn that so many consumers in Connecticut and across the country made purchases this holiday season expecting their gifts to arrive in time for Christmas, but instead were left empty-handed. The men and women of UPS - as well as the United States Postal Service and FedEx - do tremendous work this time of year, putting in grueling, long hours delivering gifts, and we are all grateful for their efforts. It is incumbent upon these companies, however, that when a customer is quoted a delivery date ahead of Christmas, gifts arrive on time. In a very real sense, Christmas is on the line. I call on UPS to do the right thing and provide refunds to people whose Christmases were a little less cheery as a result of their late deliveries," Blumenthal's statement said.

Minutes before Eyewitness News arrived, Saxe said her holiday gifts finally arrived. 

"It feels good that I at least got my package," Saxe said.

The majority of packages were expected to reach their destination Thursday. 

Copyright 2013 WFSB (Meredith Corporation). All rights reserved.