Neighbors in East Hartford are angry after they said they haven't received their mail in more than a week while other days, it's come late in the evening.
Officials with the United States Postal Service said it's not their fault and sometimes it's just too dangerous.
"Either we get the mail at 8 or 9 o'clock at night, and this past week, we didn't get any since last Wednesday," said East Hartford resident Carl Albert.
Residents of Mallard Drive told Eyewitness News the problem has been going on for about a month and want it to stop.
"I've seen their trucks come through here, FedEx and UPS," said Eugene Akeley, of East Hartford. "They're always down in here and their guys always get out of the trucks and walk."
Postal service official said they want to deliver the mail, but the snow on the streets is preventing them.
"We have lots of letter carriers that get injured. In East Hartford, we had three just this past week," said Christine Dugas with the USPS.
Dugas said many residents don't properly clear their sidewalks or driveways. Mail carriers have been told to not deliver if conditions are dangerous.
"My advice is clear around those walkways clear around those mailboxes," Dugas said.
Dugas said in some cases mail trucks may not be able to get down the street because they haven't been plowed. But residents said that's not the case.
"We clear [the snow] up immediately," Akeley said. "We clean up before the town gets the streets are done."
After our inquiry, Eyewitness News did see the mail on some streets being delivered. In some cases, Dugas admits there have been delays on Mallard Drive.
"They're splitting up the route among letter carriers who will do their route and then do that piece of Mallard, so they will get their mail," Dugas said.
Some residents were clearing more snow Wednesday to ensure they're not forced to wait another day.
"I want my mail," Albert said. "Other than holidays, I want it six days a week."
Officials with the USPS told Eyewitness News if a carrier refuses to deliver your mail, you have two options: it can be picked up at your nearest post office or wait until the next day's delivery.
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