Hartford residents not getting their mail due to ice - WFSB 3 Connecticut

Hartford residents not getting their mail due to ice

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Some Hartford residents said they're having the same troubles as East Hartford people with getting their mail. 

When Eyewitness News visited Frederick Street in the west end section of Hartford on Thursday, the station noticed that the sidewalks were covered in ice.

Officials with the U.S. Postal Service said the ice is one of the reasons why they haven't been able to deliver to the area.

However, one resident told Eyewitness News that she is not buying the excuse.

"This is my mailbox and it's empty," said Casey Aubin, of Hartford, pointing to her mailbox.

For Aubin, she said not receiving her mail couldn't have come at a worst time. She said she has been waiting on RSVP cards for her upcoming wedding.

"It's frustrating. I actually have a lot of mail that's missing," Aubin said. "I definitely didn't get it today didn't get it yesterday and didn't get it the day before yesterday."

Postal Service officials acknowledged residents in the Frederick Street area haven't received mail.

A spokesperson told Eyewitness News weather is to blame. Icy sidewalks and streets have made it very difficult for carriers to make their deliveries.

"I can understand if it's snowing," Aubin said. "I can understand a blizzard. It's fine, but when everyone else is able to drive around and go to work, why can't the post office?"

On Wednesday, Eyewitness News told the public about how East Hartford residents were angry after not getting their mail for several days. Post office officials said three mail carriers were injured in that area.

As a result, other healthy carriers were being forced to pick up the load. However, all mail carriers were being told that if the walkways aren't safe, don't deliver.

"I stopped having my bills come in the mail," Aubin said. "I pay all of my bills online because you can't trust that's it's going to get here."

Eyewitness News did see the U.S. Postal Service resume mail delivery in the Frederick Street on Thursday. 

If the problem persists on your street, you can contact the postal service at 1-800-ask-USPS or contact your local post office.

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