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New Collaborative CRM Uses Follows, Comments, @Mentions and Notifications to Make Small Businesses More Communicative and Productive
PALM BEACH GARDENS, Fla., April 22, 2014 /PRNewswire/ -- Fanhub today announced the official launch of its social media-inspired CRM. A collaborative CRM built by small business owners for other small businesses, Fanhub introduces follows, comments, @mentions and notifications into sales, support and case management, finally providing a cloud-based CRM that fits the fast-paced, all-hands-on-deck approach of growing organizations.
First Collaboration Center for Small Businesses
The first collaborative CRM of its kind, Fanhub connects co-workers, customers and partners through a single platform. Users can create records for Leads, Prospects, Deals, Cases (Workflow and Task Management) or Spaces (shared collections of related cases, company initiatives and workflows), and then other team members can "follow" these records to receive real-time updates. This novel system gives team members the information they need to serve customers effectively while sparing them from clutter, update and email overload.
Within each record, team members can post comments and loop in co-workers or customers with @mentions to create conversations that don't jam inboxes or fall apart when someone clicks 'reply' instead of 'reply all.' On the central Fanwall, team members can also view and contribute to a running thread of announcements, accomplishments, problems and tasks that deserve everyone's attention.
Fanhub's individually customizable notification center can alert users when someone @mentions them or updates a record they follow. With one click, users can go directly from the notification to the case, deal or other record that triggered it. This feature saves users from the trouble of having to constantly check on items or browse through volumes of records.
"We created Fanhub because we wanted to do more than just 'manage' our customers," said Steve McIntosh, co-founder and Chief Fan Ambassador of Fanhub. "We saw an opportunity to connect all of our prospects and brand advocates-including our employees-while providing a venue for truly collaborative service."
A Multi-Tasker's Dream
Fanhub is designed to give users 360 degree visibility of their customers and business with multi-tasking tools and a comprehensive system for customer lifecycle management. The distinctive Fanhub interface allows users to work on multiple records at the same time by dividing items into "cards." Users can pull up as many as 16 cards at once and instantly switch between them with one click. This gives employees the ability to look at customer information alongside a sales history, or look at all the related workspaces and support cases associated with one customer without juggling multiple tabs, browsers windows, emails and documents.
Because Fanhub is designed to store all information about customers – including contact information, logged emails, documents, cases, notes, sales potential and much more – the solution concentrates communication into one convenient space. This ensures that customer data, leads, support issues and the other critical items are never lost or abandoned because one person got sick, left for vacation or simply forgot. The entire customer lifecycle and history are always visible, secure and up-to-date in Fanhub.
A: As Unique As Your Small Business
B: From the Cloud to Your Phone
C: Customized to Your Small Business
D: One Collaboration Hub, Unlimited Choices
Setting up Fanhub takes just minutes, and then administrators can customize the platform to meet their company's workflow and collaboration style. New data fields can be added to Fanhub in just seconds. Once administrators have tailored Fanhub to their specifications, they can invite their co-workers to join the system. Every user can choose which notifications they receive or not.
The Fanhub collaborative CRM is also available on the Fanhub iPhone app, which lets users access information anywhere, close deals on-the-go an even FaceTime contacts with an integrated link. The app's real-time cloud sync and push notifications ensure that mobile users never miss a beat.
Fanhub is offering a free 30-day trial for organizations that want to see how social-media inspired CRM can transform their workflow and turn customers into true fans.
To learn more or sign up for a trial, visit www.fanhub.com
Fanhub is a collaborative CRM designed for small businesses. The social media-inspired platform streamlines communication, enhances productivity and simplifies workflows, helping small businesses to close more deals and provide their customers with outstanding service. Fanhub combines CRM, Cases (Workflow and Task Management), Spaces (Collaborative Workspaces), Pipeline Management and more in one solution. Built by small business owners for other small businesses, Fanhub provides a cloud-based solution and an iPhone app so teams can stay connected anywhere at any time. Fanhub is a service from BeQuick Software, Inc., a leader in cloud-powered billing and back office solutions for wireless providers.
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