DMV will stop taking walk-in customers at 2 p.m. on Friday - WFSB 3 Connecticut

DMV will stop taking walk-in customers at 2 p.m. on Friday

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(WFSB photo) (WFSB photo)

The Department of Motor Vehicles said it will stop taking walk-in customers at 2 p.m. on Friday because of the high volume of customers.

The DMV opened on Tuesday following one week of computer upgrades and no registration transactions were able to be completed.

Officials from the DMV said the new system is working as planned but customer volume has been very high.

“In an effort to get staff out at a reasonable time after working until about 10:30 p.m. for the last three days, DMV will stop taking walk-ins at 2 p.m.,” a press release from the DMV said.

High volume is expected on Saturday and offices will open at 7:45 a.m. and close at noon.

Officials said every customer “who arrives prior to 2 p.m. will be served and all other appointments at DMV will be honored until the close of business at 4:30 p.m,” including previously scheduled knowledge and road tests for driver licenses, and hearings.

Customers are urged to review whether any of the agency’s online services can help them.

The new online services include:

  • Improved online registration renewal program.
  • Online checks for items, such as unpaid property taxes, lack of insurance, delinquent parking violations, which can hold up a registration renewal and cause repeat trips to DMV.
  • Reprints of registration certificates from home or other computers.
  • Registration cancellations online.
  • Online ordering of special plates, such as vanity plates.
  • Online ordering of replacements for damaged plates.
  • Electronic notification by providing customers with an option for DMV to contact them either by mail or e-mail.
  • Streamline efficiency of technology in the agency to with services in branch offices.

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