People head to DMV offices early this morning, wait in long line - WFSB 3 Connecticut

People head to DMV offices early this morning, wait in long lines

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People waited in long lines to get into the DMV offices in Wethersfield. (WFSB) People waited in long lines to get into the DMV offices in Wethersfield. (WFSB)
WETHERSFIELD, CT (WFSB) -

Nearly a week after a major computer system upgrade at the Department of Motor Vehicles was completed, people arrived early on Saturday to get in line.

Problems persist and the office was even forced to close early on Friday. DMV official said Saturday is its highest volume day as is. This line is already longer than the one I saw on Tuesday.

After a one-week shutdown, Tuesday’s day one was as busy as many have ever seen it here at the DMV in Wethersfield.

By day two, tempers went from simmer to a full-fledged boil.

"I'm not going to stand at the DMV for six hours,” Anita Lamonde, who had her information lost, said. “I have a job, I have kids.”

Lamonde's gripe came after a lengthy wait to register her car for the first time.

"After 6 hours of attempting to register my car, they told me they weren't able to pull my title because it's still in the old system,” she said.

DMV Commissioner Andrews Ayala Jr. said about 900 records had to be manually added to the system mid-week. It is a slow process in what is often a slow stop for drivers, DMV offices.

The DMV has been saying to avoid the long lines and wait to visit the DMV for weeks. Even extended license and registration renewals that are up, but after being closed a week, some missing their message and others needing to come. The warning hasn't worked.

The office closed at 2 p.m. on Friday because of the overtime workers were putting in all week.

The DMV is urging you to check its website to see if you can take care of things online with its new services. The office opened at 8 a.m. on Saturday.

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