Long lines continue at DMV after computer upgrades - WFSB 3 Connecticut

Long lines continue at DMV after computer upgrades

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Customers at the Department of Motor Vehicles have been experiencing long lines all week after a computer upgrade, but the department said they are trying to find a solution. 

A spokesman for the agency is warning that the long wait times could last a while. 

Robert Kennedy, 16, has been paying close attention to the lines. 

"I heard on the news about everybody taking so long at the DMV and lining up at 6:30 in the morning before they even open," Kennedy said. 

Kennedy is getting his license and couldn't be more elated. 

"My number one answer is freedom, every kid can't wait to leave the house when they have their own vehicle," Kennedy said. "I'm doing it a lot for work because mobility is key if you want to make money." 

Within an hour, the line at Wethersfield's DMV reached the end of the parking lot. 

"We've warned people there were going to be long lines," said Bill Seymour, DMV Spokesman. 

Seymour said the endless lines have been caused by a confluence of factors. A new computer system for employees, excess of people shut out while it was installed and folks who don't realized they can now do a lot of things online, and never wait in line. 

The agency said ti could be weeks or months before there's any let up in the lines. 

"All the states that have rolled this out have had long lines like this, anywhere from a few weeks to a few months, we don't really know," Seymour said. 

DMV executives are reviewing the wait times and transaction times to seek ways to speed up the whole process. Until then, the safest bet may be to do as Kennedy did and show up to the DMV earlier than the next person. 

"I got the first ticket of the day, E-900, and that was my lucky number. Maybe, not even two minutes after I walked in they called my number," said Kennedy, who received his license. 

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