DMV announces suspension of services at photo license centers - WFSB 3 Connecticut

DMV announces suspension of services at photo license centers

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The Department of Motor Vehicles has decided to “temporarily suspend services” at four photo license centers.

The move will allow those staff members to assist at other major DMV branches to help ease the long wait times.

While the DMV is implicating its new computer system, there have been long lines at their facilities, which has caused people to line up early in the morning.

The following license centers will be closed until “long wait times in other DMV offices subside:”

  • Derby at 12 Main St.,
  • Middletown at 386 Main St. 
  • Milford at 70 West River St.
  • Stamford at 137 Henry St

“We know it is an inconvenience for those people who use them two days a week, but the staff is needed to help in our other offices where the customer volume is substantially higher, DMV Commissioner Andres Ayala, Jr. said in a statement on Tuesday.

People are being advised to see if they can take advantage of the new online services. Those services are as follows: 

  • Improved online registration renewal program.
  • Online checks for items, such as unpaid property taxes, lack of insurance, delinquent parking violations, which can hold up a registration renewal and cause repeat trips to DMV.
  •  Reprints of registration certificates from home or other computers.
  • Registration cancellations online.
  • Online ordering of special plates, such as vanity plates
  • Online ordering of replacements for damaged plates
  • Electronic notification by providing customers with an option for DMV to contact them either by mail or e-mail
  • Streamline efficiency of technology in the agency to with services in branch offices.

Apostol Reyes, of Hartford, and his dad sat in line at the DMV for eight hours over two visits this week while waiting to get his driver's license.

"They have to find a better strategy because this wait is crazy, it's insane," Reyes said.

There is no word on when the license centers will open.

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