Family wants refund for 'invalid' concert ticket - WFSB 3 Connecticut

Family wants refund for 'invalid' concert ticket

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Family wants refund for 'invalid' concert ticket (WFSB) Family wants refund for 'invalid' concert ticket (WFSB)

A college student looking to cap off the summer with a little fun is now left feeling ripped off.

Rianna Travaglini, of Hartford, was thrilled when she heard rapper J. Cole would be performing at the XFINITY Theater.

“I've been a huge fan for a couple years now,” she said.

She bought her ticket but when the big day came, she paid to park and went to the gate and found out her ticket was invalid.

“All my friends gave their tickets, no one had a problem, and I went to go give mine, so they were like ‘ can do...invalid’,” Travaglini said.

She bought her tickets from Live Nation Entertainment, a company she thought was reputable.

“I was so frustrated I felt like I was having a panic attack,” she said.

She ended up waiting in the parking lot for her friends while the concert continued, and she said she called her mom, who then called Live Nation, a company that merged with TicketMaster.

“He said her ticket was resold and I said, ‘what do you mean resold? She bought this ticket in July’,” Nellie Travaglini, Rianna’s mom, said.

They just wanted to get the money back for the ticket, which cost $45, and parking was another $30.

“They said they were going to look into it and we never heard from them,” said Nellie Travaglini.

The disclaimer on the ticket said the company is not responsible for ‘unauthorized duplication’ of the ticket.

“That’s how they’re getting away with it,” Nellie Travaglini said.

Eyewitness News reached out to Live Nation and a spokesperson said “we are working on this and will be contacting the fan directly.”

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