Credit card communication problem impacts thousands of Big Y sho - WFSB 3 Connecticut

Credit card communication problem impacts thousands of Big Y shoppers

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Big Y (WFSB) Big Y (WFSB)
GROTON, CT (WFSB) -

Shoppers of Big Y should be aware after hundreds of customers were charged twice, all part of a credit card communication mishap.

The problem happened chain-wide, so regular Big Y shoppers should check their bank accounts.

On Friday afternoon, Big Y shopper Cindy Martin went through her normal routine and spent $181.89 at the Big Y in Groton.

Retired and living on a fixed income, she said she is diligent in checking her bank statements and the next day she saw two charges for $181.89.

“If I didn't know, I could've bounced a check or two and had charges,” Martin said.

She wasn’t the only one this happened to.

Big Y officials said 2,300 customers from all over New England had to deal with

The issue, but only if they shopped during a specific window on Friday evening.

“It was only during 3 p.m. and 10 p.m. on Friday night,” said Store Director Susan Main.

Big Y said this wasn’t a data breach and that the problem stems from a glitch in the credit card reading system.

“It takes two to three days for those credits to get back. Some of those credits didn't get back in time, so customers are noticing charges on their card,” Main said.

Both Big Y and the credit card reading company NCR are working to correct the problem.

In many cases, customers won’t know anything happened at all, but in other cases, with larger bills, the double charge has held their money hostage.

“There's certain bills I can't pay because of the deficit in my account. That's a bill. It's $200 almost,” Martin said.

Throughout the ordeal, Martin said the market has handled her case with world class service.

“I'll still shop there, they're very good at that Groton store,” Martin said.

Big Y said it is urging customers who shopped on Friday afternoon and evening to double check their bills.

The extra charge should be removed in two to three days.

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