Frontier service rep recognizes caller's medical emergency - WFSB 3 Connecticut

Frontier service rep recognizes caller's medical emergency

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John Pelow and Joyce Crawford met for the first time on Wednesday (WFSB) John Pelow and Joyce Crawford met for the first time on Wednesday (WFSB)

As a customer service representative for Frontier for the past 15 years, John Pelow is used to being on the phone, but he will never forget one phone call he took recently.

On July 10, Joyce Crawford of Suffield called Pelow, who works at Frontier’s call center in New Haven, with a customer service question.

"I said I'm just checking on this equipment and the added charges and then all of a sudden the words in my brain wouldn't exit my mouth,” Crawford said.

When her speech started to slur, Pelow immediately recognized the possible signs of a stroke and called 911 and stayed on the line with Crawford until help arrived.

Crediting Pelow with saving her life, the two met for the first time on Wednesday.

"Thank you, John. I wanted to tell you your voice was ever calm. Yes it really was. I like the idea that you kept your cool, you didn't try to take over.  You were there. And I love the statement that you made. ‘I'm here for you.’ That was very nice,” Crawford said.

In honor of his heroism in the face of an emergency, a group of state senators presented Pelow with a General Assembly official citation.

"He's a great dad and a great person so I'm glad he was in the right place at the right time,” said Pelow’s wife Katie Pelow.

Pelow’s wife is a nurse and their son is a paramedic, which helped him recognize a medical emergency.

The two strangers were brought together by unique circumstances and now have a bond to last a lifetime.

"It was very nice you were on the other end of that phone,” Crawford said to Pelow on Wednesday.

Crawford didn’t actually suffer a stroke that day, but bleeding in her brain from a previous fall.

She is on the road to recovery and doing well.

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