DMV working out the kinks in massive computer upgrade - WFSB 3 Connecticut

DMV working out the kinks in massive computer upgrade

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DMV working out the kinks in massive computer upgrade (WFSB) DMV working out the kinks in massive computer upgrade (WFSB)
HARTFORD, CT (WFSB) -

Getting out of line by going online is the message the state’s Department of Motor Vehicles is trying to send.

Thanks to a computer upgrade, Connecticut residents may be able to avoid the DMV and the headache of those long lines.

Officials said the upgrades will modernize how people interact and receive services from the agency, and many functions that used to be completed in person, will be available online.

"Our transition has gone about as smoothly as something this large can go,” said DMV Commissioner Andres Ayala Jr.

Many people were granted a two-month extension, due to the transition, to renew licenses, ID cards, and registrations, and they have less than one month to act.

"Start getting them done. It's time to get back in and make sure you don't go over the extension of Oct. 10,” Ayala Jr. said.

People can now do a number of things like renew registrations from the convenience of being at home, but most people haven’t gotten the memo.

So far, 30 percent of all transactions that could have been done online were done in a branch office.

"I think Connecticut is the land of steady habits and people are traditionally used to showing up to the DMV. That's the way we've always done it,” Ayala Jr. said.

The hope is to work out the kinks as quickly as possible and get employees up to speed with the new system, providing better and faster services.

"Whenever you roll out a system this large it never goes flawless,” Ayala said. “There are always small issues that happen."

Virtual queuing is another way the DMV is working on reducing lines, meaning at some point people will be able to wait somewhere else other than a DMV branch.

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