Customers report issues with DMV online services - WFSB 3 Connecticut

Customers report issues with DMV online services

Posted: Updated:
Customers report issues with DMV online services (WFSB) Customers report issues with DMV online services (WFSB)

It has taken months to get the Department of Motor Vehicles modernized, but some are still having problems.

This year, the DMV closed nearly all of its branches to train its staff.

The goal was to help more people do things online.

However, there are still glitches with the new system.

People are doing more online, but it isn’t quite problem-free.

Chris Bertellotti said he would rather do things he needs to do, from home, so when he got his form to renew his registration, he was all set to go online.

"I kept getting indications like you see here, that this web page is not available,” Bertellotti said.

He said the web address that was sent to him wouldn’t work, and he isn’t alone.

Others told Eyewitness News the same thing, and some are being told that the online service site is currently unavailable due to high demand.

"The registration renewal invitations are printed 60 days in advance of your renewal expiration. The renewal invitations were printed in the old system and then we went live,” said DMV IT Director Naveen Prathikantam.

The problem was the older registration renewals had outdated PINs, not compatible with the new system, but it could still register without the PIN, but would take longer.

Bertellotti said he also had some issues with certain browsers, but the DMV said they have tested several and they seem to be working.

To avoid long times, more people can now complete more DMV tasks online, but Bertellotti said it still takes time, adding that it took him about an hour to register, “including playing around with the browser to see if there was anything wrong on my end or something with their website."

The DMV said even with some of the older forms people can still renew their registration, and soon the older forms will phase out.

For more on which services are available online, click here.

Copyright 2015 WFSB (Meredith Corporation). All rights reserved.