Electricity providers accused of misleading customers - WFSB 3 Connecticut

Electricity providers accused of misleading customers

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Senator Richard Blumenthal urged the Federal Trade Commission to investigate dishonest marketing and high prices made by electric suppliers.

A consumer council report indicated that 86 percent of Eversource and 77 percent of United-Illuminating, of third party electric consumers, paid more than the usual service rate.

Consumers, regulators and advocates have showcased that this is due to the misleading marketing, phone harassment, fixed rates turning variable, outrageous price increases and intentionally burdensome cancellation processes in the electric supplier market.

Customers, particularly seniors, are being sold into high electric prices that are robbing from them millions of dollars.

“I am particularly troubled by reports that these companies intentionally targeted seniors and other vulnerable populations with misleading and predatory pitches, a repugnant practice that must be stopped,” said Blumenthal. 

According to council officials, Eversource customers who chose a third-party supplier paid $8.4 million more than UI customers, who paid $2 million.

Though Connecticut and other states have banned variable-rate electricity, contracts have been the source of many complaints. Customers still continue to complain on issues related to sales claims and quality of customer service.

Investigation on these allegations will continue until further notice. 

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