Attorney General contacted after delayed pellet delivery - WFSB 3 Connecticut

Attorney General contacted after delayed pellet delivery

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Wilsonville Power LLC has filed for bankruptcy protection. (WFSB) Wilsonville Power LLC has filed for bankruptcy protection. (WFSB)
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THOMPSON, CT (WFSB) -

Three customers of one pellet distributor in North Grosvenordale have filed complaints to the attorney general’s office after paying for pellets they haven’t received.

Pellet stoves, like Mike Fasshauer’s, will keep his house, and thousands of others, warm this winter thanks to wood pellets that are automatically fed into the stove.

But, the pellet distribution company he paid last month, Wilsonville Power, has yet to make good on its 3 ton delivery.

The company’s owner called Fasshauer on Monday after a story initially aired on Eyewitness News last week, and said “If we have not called you back it’s because we do not have a definite delivery date for your pellets."

"I kept hounding them, I'm out of pellets, and I need something,” Fasshauer said, and he isn’t alone.

There may be as many as 20 customers of Wilsonville Power in three states who have paid money and claim they have been burned, like Ed Deluca who said he paid for 12 tons of pellets.

When Eyewitness News visited the company on Friday, there was no answer. A 'closed' sign laid in the window and there was a busy signal on the phone. Emails also have not been answered.

Ben Doyen drove from Douglas, Ma., for his 3 tons of pellets and said “I've been trying to call them. I haven't gotten a hold of them I can't even leave a message."

The state’s Attorney General’s office is investigating after receiving three complaints about Wilsonville Power, and said “the company has represented to us that the lack in deliveries is due to a delay in shipment of wood pellets to the company, and that it is in the process of refunding affected customers.”

Anyone who has a complaint should file it with the state’s Attorney General’s office.

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