The AMC Theater in Plainville had to be evacuated Sunday afternoon because of a sewage issue that occurred in the building.
The plumbing issues closed down the newly renovated building, but it has since reopened for the night.
People excited to see new releases were told to either come back later or get reimbursed for pre-ordered tickets.
The manager told Eyewitness News that a cleaning crew is on the way and they're hopeful to reopen to theater tonight, but that still left many people let down.
"It's a disappointment," said Jennifer Leroux.
Dozens of customers excited to see a movie were greeted by theater employees outside the doors. Signs are posted on the entrances apologizing for a temporary closure.
"Yeah, we were excited to get to go with him before he took off, now we have to make other plans," Leroux said.
Everyone inside the building just after 11 a.m. on Sunday were forced to evacuate because of a plumbing issue that left bathrooms unusable.
"Our daughter had told us they did upgrade the theater and that was one of the reasons we came to this location," William Parsons said.
Many of the let down customers pre-ordered their tickets online. The company is offering a full refund or they will work with each person on a case by case basis to make sure they see their film of choice.
Avid Star Wars fans said it's an even bigger inconvenience for them because today was the first time they were able to get their hands on tickets.
"We could come back and take a chance on whether or not we could actually get into a showing, which no one wants to take the chance of just showing up and being turned away," Parsons said.
Some customers told Eyewitness News they're better off traveling to a nearby movie theater and trying their luck.
"You would think with the renovations that something like this wouldn't have happened so soon, so this is just a major inconvenience," Parsons said.
There is only one bathroom for men and one for women, each with almost 40 stalls. Crews have to clean up the standing water before allowing anyone back in.
There is no duration of how long it will take the crews to clean up the bathrooms.
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