Business going back to normal after burst pipe at City Place - WFSB 3 Connecticut

Business going back to normal after burst pipe at City Place

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Max Downtown was evacuated on Valentine's Day evening due to a pipe burst on the second floor of City Place (WFSB) Max Downtown was evacuated on Valentine's Day evening due to a pipe burst on the second floor of City Place (WFSB)
HARTFORD, CT (WFSB) -

Valentine’s night was ruined for hundreds of couples as one of Connecticut’s best restaurants got soaked because of a pipe burst.

On Monday it was business as usual at City Place in Hartford, even after a burst pipe evacuated Max Downtown.

The  burst pipe happened on the second floor atrium of the building on Sunday.

The temperature was set too low and the pipe froze, and the damage rained down on diners below at Max Downtown.

“We ruined a lot of people's Valentine's Day by not being able to have them come in,” said Steven Abrams, owner of Max Downtown.

“It was like Niagara Falls in our restaurant,” said Lauren Holden, of Hartford.

Even though the kitchen wasn’t affected, food had to be tossed, and some couples were squeezed in at other Max locations, but others re-booked their dinner plans.

“When you have disappointed guests for a mistake we make, we can control it. This was totally out of our control,” Abrams said.

The damage runs into the thousands, and much of it was contained to the bar and front of the house.

The dining area is still a little wet, but owners are hopeful that Hartford’s best will be back soon.

“We expect to be open later on this week,” Abrams said.

The restaurant is really the only business in City Place that was hurt by the pipe break, and it has contacted the majority of customers and are offering rescheduling options.

Officials at the City Place building said everything is getting back to normal.

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