911 phone system in Middletown back up and running after glitch - WFSB 3 Connecticut

911 phone system in Middletown back up and running after glitch

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911 phone system down in Middletown. (MGN) 911 phone system down in Middletown. (MGN)
MIDDLETOWN, CT (WFSB) -

The mayor of Middletown said city’s 911 phone system was down for a period of time on Thursday, however it is back up and running.

The system went down around 1 p.m., Mayor Daniel Drew said, and all  emergency calls are being routed to Cromwell.

“All Middletown 911 calls are going to Cromwell. The routing was done successfully and within moments of the system failing. We have sent our dispatchers to Cromwell and they are taking Middletown’s and Portland’s 911 calls from there,” Drew said in a release on Thursday.

Crews from AT&T were called to the dispatch center in Middletown. 

Drew said anyone with an emergency can call a non-emergency number if they cannot get through to 911.

"I don’t expect you to have trouble getting through should there be a need to call 911, but if you experience difficulty for whatever reason, please call the non-emergency numbers for whichever agency you need,” Drew said. 

As of about 4:45 p.m., officials said the system was working again.

The problem was caused by the failure of a state-maintained router, and the purpose of that is to connect the system to the wider 911 fiber-optic infrastructure.

Drew said a new system was being reprogrammed in Hartford by the state's emergency telecommunications.

People can follow updates on future situations like this on the Middletown Police Department's Facebook and Twitter pages

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