A Windsor Locks dance studio owner rented a carpet cleaner machine, but was shocked to find blood gushing from it when she started to use it.
Haley Stambo owns Rhythms Dance Academy, and said she rented a “Rug Doctor” from the Windsor Stop and Shop over the weekend.
“We clean the rugs about twice a year and that was the day we were going to clean the rug,” she said.
That was until she placed the machine on the hardwood floor and noticed something red coming from the bottom of the machine.
She said she didn’t know what it was at first but then quickly realized it was blood, so she filed a police report with Windsor police.
“The tank that receives the dirty water was all red and bloody still and was going down the back of the machine,” Stambo said.
Windsor police said someone was stabbed multiple times during a domestic fight last week and police had given the all-clear for the homeowner to clean the rug at the crime scene. At this point, it’s not clear if the blood found in the rug cleaning machine is connected.
Stambo brought the machine back to Stop and Shop in Windsor and said they gave her a refund, along with a $10 gift card. She did clean up the mess, but she’s looking for something more.
“For a professional cleaning place to come in here and clean it top to bottom,” Stambo said, adding that she thinks Stop and Shop should pick up the tab.
“It's a biohazard, we have kids in here from Monday through Saturday. I don't want them to get sick. I don't want to get sick, or any of the parents,” she said.
A statement from Rug Doctor said "Health and safety are priorities for Rug Doctor. We are working hard with our customers, retailers, and employees to make sure all our machines are clean and disinfected properly before each use. We are currently investigating Ms. Stambo’s situation and have assured her that Rug Doctor will take all necessary actions to address any unsafe condition."
In a statement, Stop & Shop spokesperson Philip Tracey said "We ask customers who rent Rug Doctor carpet cleaners to clean them before returning the cleaners to the store. When a cleaner is returned, we also visually inspect the cleaner to make sure it was cleaned and is in good working order. Additionally, cleaners are sanitized and receive maintenance updates during Rug Doctor’s regular store service visits. Unfortunately, we did not inspect the cleaner that was returned in this case. This was our oversight and had an inspection been performed, we might have prevented this incident from occurring. We sincerely regret this incident and apologize to the customer, who has received a full refund."
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