Rug Doctor pays for cleaning service after blood found inside re - WFSB 3 Connecticut

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Rug Doctor pays for cleaning service after blood found inside rented machine

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A woman rented a Rug Doctor but found blood gushing from the machine when she went to use it. (Haley Stambo) A woman rented a Rug Doctor but found blood gushing from the machine when she went to use it. (Haley Stambo)
WINDSOR, CT (WFSB) -

After a dance studio owner found blood inside a Rug Doctor carpet cleaner she rented, the company agreed to foot the bill to have her facility professionally cleaned.

Haley Stambo owns Rhythms Dance Academy, and said she rented a “Rug Doctor” from the Windsor Stop & Shop over the weekend.

However, when she started using it, blood started leaking out from the machine, leaving trails in her car and on her floors at her studio.

On Tuesday, Rug Doctor said it paid for a professional cleaning company to clean Stambo's entire facility, top to bottom. The cost is expected to be between $4,000 and $5,000.

The machine Stambo rented will be thrown away, the company said.

Windsor police told Eyewitness News and Stambo that someone was stabbed multiple times during a domestic fight last week and police had given the all-clear for the homeowner to clean the rug at the crime scene. At this point, it’s not clear if the blood found in the rug cleaning machine is connected.

Stambo brought the machine back to Stop & Shop in Windsor and said they gave her a refund, along with a $10 gift card.

A Stop & Shop spokesperson said when customers rent a Rug Doctor, they are asked to clean the machine before returning it.

“When a cleaner is returned, we also visually inspect the cleaner to make sure it was cleaned and is in good working order. Additionally, cleaners are sanitized and receive maintenance updates during Rug Doctor’s regular store service visits. Unfortunately, we did not inspect the cleaner that was returned in this case. This was our oversight and had an inspection been performed, we might have prevented this incident from occurring. We sincerely regret this incident and apologize to the customer, who has received a full refund,” Stop & Shop spokesperson Philip Tracey said in a statement.

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    Monday, March 14 2016 7:20 PM EDT2016-03-14 23:20:47 GMT
    A woman rented a Rug Doctor but found blood gushing from the machine when she went to use it. (Haley Stambo)A woman rented a Rug Doctor but found blood gushing from the machine when she went to use it. (Haley Stambo)

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