Lawmakers will consider a bill on Wednesday aimed at privatizing the Department of Motor Vehicles.
Gov. Dannel Malloy named Michael Bzdrya of Wallingford as the new commissioner of the DMV during a news conference on Wednesday morning.
Judeen Wrinn of Middletown will be the new deputy commissioner.
“For the last three or four decades, people talked about making modernization upgrades to Connecticut’s DMV only to put it off," Malloy said. "Now we’re actually doing it. Transitions in an agency of this size and importance are challenging. We’re moving from an antiquated, outdated system into one takes advantage of today’s modern technologies. Because of the challenge, many put off the hard decisions. We didn’t."
Malloy said he felt the new team of Bzdrya and Wrinn would help ensure both a smooth transition and out-of-the-box thinking.
"Our focus must be on improving customer service and becoming more efficient, and I believe this new team will combine private sector thinking with familiarity of day-to-day operations of the agency," he said. "I thank them for accepting these responsibilities and look forward to working with them as we continue moving towards improving the DMV for residents.”
Bzdrya has served the DMV since 2011. He is the current deputy commissioner. He had worked for the Connecticut Resources Recovery Authority, according to Malloy.
“We must change DMV to be more customer-focused,” Bzdyra said. “Our combination will help create a smooth transition to the path of change and out-of-the-box thinking for creative and innovative solutions. We know that is what our customers want and deserve.”
Wrinn worked for Voya Financial as the Chief Operations Officer for Retirement Business.
“My commitment as we review our systems and processes is to make certain that we identify and address any underlying systemic issues," she said. "This agency is far too important for Band-Aid solutions."
The department has faced considerable scrutiny after a move to upgrade computer systems sparked several glitches and delays.
One glitch involving vehicle registrations amounting in thousands of drivers appearing to have unregistered vehicles.
Other errors forced drivers to flood DMV branches in hopes of getting problems fixed face-to-face. It resulted in long wait times.
AAA has already stepped up to the plate and people can renew their driver's license at any of their branches. At least 16 states have relationships with AA. Some only allow driver's licenses while others let you renew your registration, which is something Connecticut lawmakers are now considering.
Lawmakers have been critical of the DMV. They told Eyewitness News they want more accountability and the hope is this new commissioner can make necessary improvements.
Copyright 2016 WFSB (Meredith Corporation). All rights reserved.