A problem with a pizza delivery order resulted in a 911 call to the Hartford Police Department.
The unidentified woman called police after receiving an incorrect order from Empire Pizza House on New Britain Avenue.
The woman told police that she ordered a small pizza with half cheese and half bacon. However, the delivery work brought her a pizza pie with half hamburger.
When the woman called Empire Pizza House back, she told police that they would not reimburse her.
“OK, that’s not a police matter ma’am. You’ll have to work that out with the pizza shop,” the 911 dispatcher said during the emergency call.
The woman asked for help.
“So you cannot even call them or something,” she said.
The dispatcher said they could not call the pizza shop for her.
“If you go over there you can call and have an officer meet you there, but an officer is not just going to call them and ask them to give you your money back. If you want to go back to the pizza shop and wait outside I can send an officer to talk to you,” the dispatcher said.
The woman agreed to meet the officer outside Empire Pizza House.
Eyewitness News reached out to Empire Pizza House and the caller, but said they have no comment.
"It's just silly, taking away their time," pizza customer Brian Colon, of Hartford, said.
Customers said the caller went too far, but other pizza shop owners said the problem could and should have been fixed on the spot.
"We simply would have made another pizza. Simple as that," Peter Bikakis, who is the owner Dino's Pizza, said. "The customer is always right."
Police said the woman will not be charged with a crime. She was only given a verbal warning.
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