The Department of Motor Vehicle experienced outages and people were advised to delay visiting one of the branches on Tuesday. That advice continued for Wednesday, as officials said customers should delay visits to DMV offices on Wednesday if possible.
A computer system started experiencing intermittent outages that continued all day on Tuesday. The issue stems from sudden outages of customers processing or a dramatic slowdown of the computer process during customer transactions, officials said.
“We know this is an inconvenience to our customers and we are working around the clock to resolve this matter. We also want customers who have expiring credentials to know that they will be given a grace period to get their renewals done,” said DMV Commissioner Michael Bzdyra.
Due to the problem, the state encouraged DMV-goers to delay visits.
"It's ridiculous. It's sick. We have been here since 8:30 this morning and now they choose to go on lunch when they had an hour and half with the computers down," said Natasha Damas, of Bloomfield.
However, those who needed help with license or ID card renewals were told to visit a AAA office. To find a list of locations, click here.
Anyone whose expiration date of a credential, whether license or registration, occurs on Tuesday "will have their credentials’ validity extended until tomorrow at midnight," DMV officials said.
"We advise them to visit a DMV office Wednesday to take care of their expiring credentials," DMV officials said on Tuesday in a statement.
It has been year full of issues with the DMV, including a massive computer system glitch that caused long lines for customers and technical issues involving drivers’ vehicle registrations. Some towns are now dealing incorrect information on tax lists, causing drivers to get the wrong bill.
Bzdyra acknowledged the problems and vowed to find solutions for customers.
"We're as frustrated sometimes as them, we're doing everything we can to make things better for them and we're committed to doing that for our customers," Bzdrya said.
This latest problem happened just a few days after the DMV decided to end its relationship with 3M, the company they've been working with on the system overhaul.
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