Tow company won't let woman get access to car without paying - WFSB 3 Connecticut

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Tow company won't let woman get access to car without paying

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The crash happened on Route 372 earlier this month. (submitted) The crash happened on Route 372 earlier this month. (submitted)
BRISTOL, CT (WFSB) -

A Bristol mom is fighting with a towing company after her daughter was in a car crash.

The crash happened on Route 372 earlier this month, where Tricia Coggshall’s 22-year-old daughter, and a passenger, were taken to the hospital.

The 1996 Honda Civic was towed and stored at Connecticut Motor Cars and Coaches in Plainville.

Coggshall said her daughter’s belongings might still be inside the car, but she was told she needed to pay upwards of a $350 fee.

“Her wallet, cell phone, her glasses. I don't think it's too much to ask,” Coggshall said.

Since she isn’t the registered owner, she needed to bring the car’s owner to the lot. Both showed up but they said they were denied access.

“We did go down there and they said, ‘I'm sorry, you cannot get her items until you pay this bill in full’,” Coggshall said.

She said the company knocked down the bill to $300.

According to state regulations, “where the motor vehicle contains personal property which is essential to the health or welfare of any person, the wrecker service shall permit the owner or person entitled to custody of such vehicle...to have access to the vehicle..."

The owner of the company said in a phone interview that the car is “beyond destroyed” and this is between the owner of the car and Coggshall.

Since the car is a total loss, the registered owner said she decided to sign the title over to Connecticut Motor Cars and Coaches.

Meanwhile, Coggshall said she just wants to get her daughter’s belongings.

“Why keep it? What the benefit of that? She's not a criminal. Those are her belongings. She should have access to that for medical reasons,” Coggshall said.

Eyewitness News reached out to the Department of Motor Vehicles, who said once they receive a complaint they will look into the case.

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