A Middletown woman thought she was paying $5 for a skin cream, but wound up shelling out nearly $100 instead.
Sue Laribee said she usually is not an impulsive buyer, but when her husband saw an online advertisement for Juvacell, an age-defying facial cream last month, she became interested.
“My thought was that it was free except for shipping and handling, which was $4.95 I think,” Laribee said.
She bought the cream, but once she applied it, she got something other than what she expected.
“I got a rash immediately,” Laribee said.
The Laribees were charged $100 for the half ounce bottle of Juvacell.
They tried calling the company selling the product multiple times, and beyond that Laribee said the woman on the other line was rude to her.
The Eyewitness News I-Team called Juvacell to get some answers for Laribee.
The team mentioned that Laribee tried to get a refund quickly, and were offered a third of their money back, which hasn’t been received yet.
The company said corporate officials would call the I-Team back, but it has not yet.
Howard Schwartz, of the state’s Better Business Bureau, said that is common with blind purchases.
“Biggest area of contention is the inability to reach customer service to get refunds and to get satisfaction from this company,” Schwartz said.
Juvacell isn’t accredited with the Better Business Bureau, but is listed with an “F” rating on the website.
There are 26 customer complaints ranging from service problems to advertising and billing issues.
Schwartz said it’s that pattern of complaints that customers should think twice about before entering their credit card number for any online product.
If you buy something and can’t get help, the next step is calling the state consumer protection department.
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