DMV: 50,000 drivers could receive tax bills with wrong info - WFSB 3 Connecticut

DMV: 50,000 drivers could receive tax bills with wrong info

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The line at the Wethersfield DMV on June 4. (WFSB photo) The line at the Wethersfield DMV on June 4. (WFSB photo)
DMV Commissioner Michael Bzdyra responds to issues with property tax bills. (WFSB photo) DMV Commissioner Michael Bzdyra responds to issues with property tax bills. (WFSB photo)
WETHERSFIELD, CT (WFSB) -

Last summer's computer issues may continue to affect drivers this summer, according to Department of Motor Vehicle.

On Wednesday, Commissioner Michael Bzdyra said some drivers may receive tax bills with the incorrect tax town or other information on them. He said it was the result of last summer's computer upgrades.

“We are advising residents early so that they look immediately at their tax bills and make any necessary changes before paying them," Bzdyra said "All of us are being pro-consumer in this effort and wanting to prevent inconveniences for taxpayers."

About 50,000 drivers could be affected.

He said data in the old computer system was compiled from customers over decades and could have old addresses that were never changed by someone who moved or incorrect information given when registering a vehicle. The new computer system attempts to "standardize" information so that there is consistency in the DMV records as well as those given to towns for tax billing purposes.

Officials recommended contacting the driver's local tax assessor to help make the change. They said a request to transfer to the correct town the driver lived in as of Oct. 1, 2015, must be made.

"It is important that if anyone receives a tax bill from the wrong town, they contact the town that issued the bill as soon as possible so that the bill can be forwarded to the correct town. If anyone receives a tax bill from the wrong town, it is important that they do not ignore the incorrect tax bill," said John Rainaldi, president of the Connecticut Association of Assessing Officers and Launa M. Goslee, president of the Connecticut Tax Collector’s Association.

More information on address changes can be found on the DMV's website here.

Richard Wilson got the wrong tax bill.

"They said I owed property taxes in Norwich --- which I never even lived in," Wilson said, adding that it took three hours for it to be straightened out.

The upgrades were just the start of a stream of glitches that would affect the DMV for months to come.

On Saturday, a computer issue led to longer registration lines.

DMV spokesperson Bill Seymour said the issue impacted drivers looking to register vehicles. The computers reportedly froze about halfway through transactions, forcing them to reboot.

Some reported waiting in line in Wethersfield and Waterbury for more than 3 hours.

The DMV announced sweeping changes in May following the series of technology-related problems that began more than a year ago.

Bzdyra promised increased accountability, to reduce wait times on the phone, strengthen discipline and various customer service enhancements.

The issues eventually culminated with the resignation of former DMV commissioner Andres Ayala Jr. in January.

The company hired to revamp the DMV computer system, 3M, has messed up so much that the state wants to get rid of them.

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