911 dispatcher helps grandma deliver new grandchild at Groton su - WFSB 3 Connecticut

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911 dispatcher helps grandma deliver new grandchild at Groton sub base housing

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Grandmother Kim Hill was able to deliver her granddaughter with the help of dispatcher. (WFSB) Grandmother Kim Hill was able to deliver her granddaughter with the help of dispatcher. (WFSB)
GROTON, CT (WFSB) -

A steady and calm 911 dispatcher is beaming now after guiding a grandmother into delivering her newest granddaughter.

A baby girl was delivered on Tuesday night at submarine base housing in Groton.

Groton town 911 dispatcher Jackie Kilby-Richards wasted no time Tuesday night sending sub base firefighters to Navy housing, where a 28-year-old woman was ready to give birth to her fourth child. Luckily for her, her mother was there to help deliver.

Twenty-nine years on the job, and this was the first home delivery for Kilby-Richards, who kept grandma calm, asking a series of questions while the contractions intensified.

"I just went to the cards and talked to the woman as we were going through it,” Kilby-Richards said.

"All of a sudden the head popped out and I said ‘Oh Lord!’ And here comes the fire department...I said ‘right on…you guys take over’,” said grandmother Kim Hill.

The new baby came into the world at 11:48 p.m., five minutes after Hill called 911.

That’s when first responder Bradford Crandall and team walked into the house.

"Once we assessed mom, we were able to jump in and get the baby out right away. There were no complications, so everything was perfect,” Crandall said.

The baby’s name is a secret right now and will be revealed when her dad, who is deployed on a submarine, comes home.

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