Cause of 911 system outage undetermined - WFSB 3 Connecticut

Cause of 911 system outage undetermined

Posted: Updated:
MIDDLETOWN, CT (WFSB) -

The 911 system for dozens of towns and dispatch centers experienced problems twice on Friday night, according to Connecticut State Police.

The first issue wit the New Generation system, which was implemented last year, was around 6:25 p.m. and lasted about 10 minutes. The second incident occurred around 9 p.m. and lasted for about 15 minutes. 

State police said the system "did not completely fail" and emergency calls were rerouted to the old 911 system, which is about 20 years. 

"The old system is outdated and past its lifespan. Data support is no longer available for it, not to mention that with the change in technology over the past several years, phone and internet service has changed drastically," state police said in a statement on Tuesday. 

Crews from AT&T worked immediately to resolve the problem with the 911 system. State police said the "system was deemed stable" by AT&T around 9:15 p.m. However, AT&T have not been able to determine the cause of the problem. 

The incidents on Friday night affected all the 56 towns and dispatch centers that are served by the New Generation system. The following towns were affected by the 911 issue: 

  • New Britain
  • Wilton
  • Enfield
  • Newington
  • Valley Shore Communications Center
  • Fairfield
  • Middletown
  • Mashantucket Pequot
  • Shelton
  • Wolcott
  • Troop E
  • Avon
  • Clinton
  • West Haven
  • Stratford
  • Berlin
  • Troop D
  • New Haven
  • Meriden
  • Ridgefield
  • Norwalk
  • Troop A
  • Troop K
  • Troop B
  • Branford
  • East Windsor
  • Bloomfield
  • Seymour
  • Old Saybrook
  • Naugatuck
  • Montville
  • Easton
  • East Haven
  • Simsbury
  • Cheshire
  • Wallingford
  • Westport
  • Granby
  • Guilford
  • Southington
  • Northwest Public Safety – Prospect/Waterbury
  • Stonington
  • Trumbull
  • Canton
  • Willimantic
  • Madison
  • Wethersfield
  • Manchester
  • Waterford
  • Newtown
  • North Haven
  • Ansonia
  • Cromwell
  • Putnam
  • UCONN Police 

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