Travelers at Bradley International Airport impacted by Delta out - WFSB 3 Connecticut

Travelers at Bradley International Airport impacted by Delta outage

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Delta travelers were impacted by a computer system glitch on Monday morning at Bradley International Airport. (WFSB) Delta travelers were impacted by a computer system glitch on Monday morning at Bradley International Airport. (WFSB)
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Flights for Delta Airlines including those traveling at Bradley International Airport were running again on Monday after a nearly six-hour delay caused by a computer system crash.  

Delta, which is the second-largest airline, said Monday morning that they are experiencing a major system-wide network outage, which was caused by a power outage in Atlanta that was reported at 2:30 a.m.

Early Monday morning, flights awaiting departure were grounded, and flights that were already enroute were operating as normal.

"I hear from passengers all the time who complain about bad treatment improper service delays lagging calls the core problem is that Delta is one of four airlines that control 80 percent of the market delta has plenty of profits they should be providing refunds back to passengers the one who suffered, with no questions of re-booking those flights to time constraints," U .S. Sen. Richard Blumenthal said.  

“Our IT team is currently working on some network issues that are impacting several applications, including our website,” the company said.

At about 8:40 a.m., officials said a Delta ground stop was lifted and "limited departures are resuming following a power outage in Atlanta that impacted Delta computer systems and operations worldwide. Cancellations and delays continue."

"I apologize for the challenge this has created for you with your travel experience. The Delta team is working very hard to restore and get these systems back as quickly as possible," Delta CEO Ed Bastian said. 

The company said about 427 flights were canceled due to a power outage, "while operating about 1,590 of its nearly 6,000 scheduled flights." 

At Bradley, there were eight morning delays. Flights scheduled to depart Bradley for Detroit, Atlanta and Cleveland were delayed. Later on Monday, there were six cancellations, three arrivals and three departures, and 13 delays, four departures and nine arrivals.

Be sure to check your flight status with Delta before heading to the airport.

Delta problems come less than three weeks after Southwest Airlines canceled more than a thousand flights following a system crash

Blumenthal said "Delta owes every passenger a full refund -- no questions asked – or rescheduled flights without costs or time limits."

 “After this catastrophic, system-wide implosion, Its failure to promptly and clearly guarantee flight fairness to every passenger is as troubling as the technology failure. Delta must answer to the public and be held accountable by the Department of Transportation, providing an explanation of this incident. This airline must do more than just waive change fees.  It must make each and every customer whole again," Blumenthal said in a statement on Monday. 

Delta also published a waiver for customers traveling on Aug. 8 through Aug. 12 and can be found here.

Blumenthal said he was " absolutely astonished and appalled." 

"Passengers wishing to travel on the airline shouldn’t be restricted by arbitrary time constraints and should be allowed to re-book on their timetable – not Delta’s. Delta should not hide behind pages of legalese.  Full compensation or free, flexible re-booking for missed flights and ruined travel plans is what’s fair and right," Blumenthal said. 

Experts said it could be Wednesday before the airline's flights schedule is back on track. 

While waiting for the Delta to get back on track, COO Gil West advised travelers to do the following things: 

  1. If you’ve been notified that your flight has been changed or rebooked, your original boarding pass will work at the gate for your new flight.
  2. Customers can now check the status of their flight and conduct some rebooking options on delta.com or through the Fly Delta App.
  3. If your flight is cancelled or significantly delayed, you are entitled to a refund. Even if your flight is not canceled, you may make a one-time change to your ticket without fee. See details here.
  4. Delays continue. Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist.
  5. Unaccompanied minors that have not yet begun their travel today will not be accepted for their flights. These customers will be able to rebook without fees for a later date.

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