Eversource warns customers of scammers - WFSB 3 Connecticut

Eversource warns customers of scammers

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Eversource Energy (WFSB) Eversource Energy (WFSB)

Eversource warned customers Thursday to be cautious of people posing as representatives.

Officials said they have received reports of customers receiving suspicious unsolicited phone calls and home visits.

The scammers offered discounted power as well as claiming to be representatives.

Penni Conner, Senior Vice President and Chief Customer Officer of Eversource said they would never use that kind of sales tactic.

Eversource rarely makes unsolicited phone calls and does not solicit door-to-door on behalf of a supplier.

“If you’re receiving phone calls from someone saying they’re a ‘representative’ of Eversource and offering to sell you discounted power, this is not us. We are a regulated delivery company and don't market electricity supply to our customers," said Conner.

Eversource officials believe the people could also be third-party suppliers using deceptive marketing tactics.

“Though electricity customers in Connecticut do have the option of choosing a competitive energy supplier, and most competitive suppliers do follow the rules, we urge customers to do their due diligence and check the validity of any company or offer being made," said Conner.

Customers considering third-party suppliers are urged to evaluate the length and terms of a contract with a supplier, cancellation fees or other related information before providing any financial or account information.  

Eversource suggested customers who feel that they are being scammed or receiving suspicious solicitations should:

  • Never provide a copy of your utility bill or account information to any unsolicited person on the phone, at the door, or online, particularly if you question their legitimacy.
  • Customers can verify they are speaking with an Eversource representative by asking for some basic information about their account like the name on the account, the account address, and the exact balance due.
  • Close the door or hang up the phone if uncomfortable.

Anyone with concerns or who needs to report an incident is urged to call 1-800-286-2000.

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