Complaint clerk who took 911 call in delivery woman's murder pla - WFSB 3 Connecticut

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Complaint clerk who took 911 call in delivery woman's murder placed on leave

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A Chinese delivery woman was murdered in Waterbury on Tuesday night. (WFSB) A Chinese delivery woman was murdered in Waterbury on Tuesday night. (WFSB)
Anthony Wright Anthony Wright
WATERBURY, CT (WFSB) -

It was a shocking and heinous crime in Waterbury when two Chinese food delivery workers were robbed, and one of them was shot and killed.

"He's shaking still. Just so distraught,” said Fanny Alvarez, who said her father, Rolando Alvarez, still can’t believe what happened to him and his co-worker Tuesday night.

Rolando Alvarez and his colleague of more than 20 years, Helena Vargas, were making a Chinese food delivery for Golden Wok when they were ambushed on Linden Street in Waterbury.

Rolando was beat up and robbed, and Vargas was shot and killed.

"For me it was like desperate, I don't believe it. I was in shock,” said Irma Serrano, Vargas’ friend.

"It could have been him. They had the gun to him but they didn't shoot him for some reason, thank God, because I don't know what I would have done,” Fanny Alvarez said.

It took police less than 12 hours to arrest four teenagers on Oak Street...three were juveniles, and the other was 19-year-old Anthony Wright, a known gang member.

"You kill somebody over Chinese food and whatever change he had in his pocket. I know it wasn't much. So now you're going to go to jail for the rest of your life because of that,” Fanny Alvarez said.

Vargas is remembered as a loving mother and grandmother, and her friends said she was just an all-around good person, taken from this world far too soon.

"She will be missed. She really will be missed. We love her,” Serrano said.

After his co-worker was shot, Rolando dialed 911. That call was released to Eyewitness News on Wednesday afternoon, but now the victims’ families are calling for the dispatcher who was on the line to be fired.

Listen to the full 911 call, here.

More than 1,000 people have signed a petition to have the dispatcher fired.

"Literally I started crying because that was just madness,” said Sherryll McCowan, a friend of Alvarez.

"You're heartless. You're a heartless person,” Fanny Alvarez said about the dispatcher.

Throughout the 911 call, it is clear the dispatcher was having trouble understanding Rolando Alvarez, but many people sounded off on the Channel 3 Facebook page, saying the dispatcher didn’t handle the call in a professional manner.

"Somebody died. Somebody was just robbed. I don't understand how you got into this field if you don't have patience for people,” Fanny Alvarez said.

"To hear her speaking to him that way when he was clearly distraught just broke me down,” McCowan said.

Police said the woman on the other end of the call isn’t exactly a 911 dispatcher, but a complaint clerk who answers calls and enters information into their system. It’s unclear why a 911 dispatcher was unavailable.

Officials with the mayor’s office and the Waterbury Police Department said the woman in question was being investigated.

On Thursday evening, the complaint clerk was identified as Nicole Scarino. She was placed on administrative leave. She has been employed by the city for seven years.

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