Clerk fired for handling of 911 call about Waterbury woman's mur - WFSB 3 Connecticut

Clerk fired for handling of 911 call about Waterbury woman's murder

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(WFSB file photo) (WFSB file photo)
WATERBURY, CT (WFSB) -

A complaint clerk who was on the line when an emergency 911 call came in about a food delivery woman's murder has been fired, according to police.

Nicole Scarino had been placed on administrative leave following complaints about the call.

Police said she answered the call from Rolando Alvarez. Alvarez reported that he and Helena Vargas made a Chinese food delivery for Golden Wok when they were ambushed on Linden Street last month.

Vargas was shot and killed.

Four people were arrested.

Alvarez can be heard in the 911 calls, which were previously obtained by Eyewitness News.

It's clear in the calls that Scarino had difficulty understanding Alvarez.

However, complaints stated that Scarino didn't handle the call in a professional manner.

Police said Scarino wasn't a dispatcher. They called her a complaint clerk who answers calls and enters information into their system.

They didn't say why a typical 911 dispatcher didn't answer the call.

Scarino was employed by the city for seven years.

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