An online retail company registered in Seymour is in trouble for taking customers' orders and not coming through with the goods.
The Better Business Bureau said it is investigating the website "The Nerd Cave." It's already given it an "F" rating.
The business sells customized t-shirts and apparel. It was launched in 2014.
According to the BBB, it received dozens of complaints coast to coast. In all of them, customers placed orders with credit cards which were charged. However, the merchandise never arrived.
The Nerd Cave lists a Seymour apartment as its address.
Its owner, Igor Dviniatin, apparently lives in Florida.
Monday morning, his father claimed to have no clue about alleged issues with his son's business.
The business's website boasts about putting the customer first. The BBB, however, said that's not the case.
"There was a pervasive pattern of certain business practices, and that was a red flag for us," said Howard Schwartz, Connecticut Better Business Bureau. "We do monitor for those types of things."
The complaints are all over the BBB's website.
"We had more than three dozen complaints from across the country in the span of three months," Schwartz said.
"The Nerd Cave has serious issues with order fulfillment and customer support," one complaint said.
"Was told my order was processed and to be patient. I said no, it's been more than two months, process my refund. No response. So two months after placing my order, I have no money and no item," another complaint read.
Many customers said they tried contacting the company and would hear from customer service. Then, followup emails would be ignored.
The BBB said it tried reaching out too. It received no response.
As a result of the BBB's investigation, the company did apologize to some shoppers and noted that a refund would be on the way.
However, the BBB said that response was sporadic at best. It said 15 complaints are still unresolved.
As for moving forward, the BBB said it's always best to crosscheck an online retailer with the BBB. It also said not to use a debit card to pay.
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