Most drivers don't trust auto repair shops - WFSB 3 Connecticut

Most drivers don't trust auto repair shops

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(WFSB file photo) (WFSB file photo)
(WFSB) -

A survey from AAA found that that majority of U.S. drivers don't trust auto repair shops.

The auto club said 2 out of 3 drivers cited things like overcharges, recommendations or unnecessary service and previous bad experiences.

AAA said the reasons for the mistrust broke down like this:

  • 76 percent - recommending unnecessary service
  • 73 percent - overcharging
  • 63 percent - negative past experiences
  • 49 percent - concerns that the work will not be done correctly

However, 64 percent of those surveyed said they have found shops that the do trust.

That prompted AAA to urge drivers to identify a reputable repair facility before one is actually needed.

“If you depend on your vehicle, you need to be able to trust and depend on your repair shop," said Amy Parmenter, AAA spokesperson. "While the AAA survey indicates that most US drivers have made this a priority, about a third - or 75 million - don't have any such relationship, adding an unnecessary layer of concern when trouble strikes.”

AAA also found in is research that older drivers are more likely to trust auto shops than younger drivers.

“As a service to our members and the general public, the AAA Approved Auto Repair program is designed to help drivers identify trustworthy repair shops,” said John Nielsen, AAA’s managing director of automotive engineering and repair. “Facilities meet AAA standards by undergoing a rigorous investigation conducted by Automotive Service Excellence certified inspectors, including quarterly inspections and annual re-certifications that ensures high professional standards for technical training, equipment, cleanliness and customer service. Plus, if something does go wrong, AAA steps in to arbitrate any issues on behalf of its members."

For information from AAA, head to its website here.

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