'Missed delivery' schemes could arrive in your inbox - WFSB 3 Connecticut

'Missed delivery' schemes could arrive in your inbox

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(WFSB file photo) (WFSB file photo)

Consumer safety advocates are warning shoppers to be wary of emails that claim they have a missed delivery.

The Connecticut Better Business Bureau said that even through shoppers may not have done their transactions online, they can still become a victim of parcel delivery fraud.

"It is not unusual to receive a parcel with a gift you bought or sent by someone else," said Howard Schwartz, Connecticut Better Business Bureau spokesperson. "As a result, someone might not have any reason to doubt that an email or phone call, supposedly from a delivery company, is fake."

The BBB said recipients are told over the phone or by way of an email that a truck driver was unable to deliver a package and that the recipient must click a link to arrange another delivery date, or open and print out an attachment to complete the delivery process.

Clicking on links and attachments in both of those scenarios, however, will unleash a computer virus or malware on the recipient's system. It can track login information and passwords to various online accounts and corrupt computer files.

The BBB said there is one way to know whether or not the message is a fake.

Delivery companies and the U.S. Postal Service said they'll never send a "missed delivery" or similar notice by email. A tag with rescheduling information is typically physically left on the door.

The BBB offered these tips to avoid becoming a victim:

  • Ignore calls for action over the phone and email. Instead, keep an eye out for door tags.
  • Get a tracking number if a package is expected. Use that on the delivery company's home website to keep an eye on the package.
  • Keep home computers safe with anti-virus and anti-malware software.

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