As most people turned up the heat to stay warm Friday, some Hartford residents didn't have that option.
In fact, Channel 3 learned that one building of an apartment complex was without heat for three days.
Bundled up in a sweatshirt and a hat, Marcie Cowie has been without heat for the last three days.
Others who live in her building at the Garden Hill Apartments in Hartford have been in the same situation.
"[This is] the worst time to not have heat. They said they're going to fix it today and I see no results," Cowie said.
Her daughter and four year-old grandson are visiting for the holidays.
They've all been forced to sleep in the living room because the bedroom is 57 degrees during the day.
It is even colder at night.
"My bedroom is freezing cold. It's like being in a fridge," Cowie said.
The leasing office gave her family a portable heater while they try to fix the issue.
But that only made matters worse.
When Cowie plugged it in, it killed the power. Now the family has no lights in the main room as well.
"I'm hoping this problem will resolve very soon," Cowie said.
The leasing manager told Eyewitness News a part of the boiler broke this week. They said they hoped to have the problem fixed by Friday night.
"This isn't something that our vendor keeps on hand. The pump had to be shipped overnight from yesterday to be installed today. We are working our best to accommodate our residents as fast as we can," apartment officials said in a statement.
UPDATE: After the story aired on Channel 3 on Friday, residents said the heat was finally turned back on
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