State DMV expected to roll out new license procedure - WFSB 3 Connecticut

State DMV expected to roll out new license procedure

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(WFSB file photo) (WFSB file photo)

The Department of Motor Vehicles said it is phasing in a new program to mail all driver's licenses and ID cards to customers at home. 

It's in effort to cut wait times at the DMV and AAA offices and to keep private information even more secure and safe. 

The old way involved going to the counter, presenting paperwork and posing for the camera.

"We're no longer going to do that," said DMV commissioner Michael Bzdyra. "We're going to mail it to the customer."

More than two dozen other states adopted this method.

When customers leave the office or a AAA location, they'll get a temporary paper copy of their license or ID until the permanent one arrives in the mail.

"I don't think it's the best idea," said Fred Smith of North Franklin. "I just think it's going to cause more problems."

The program will begin at the Willimantic DMV and will branch out to other offices over the course of the next month. 

Customers at that location were divided over the plan.

"It's okay with me," said Steve Norige of Amston. "It doesn't make a difference as long as I get it. That's all I care about!"

The licenses and ID cards will be mailed from a secure facility and will include several new and upgraded security features to prevent identity theft and fraud. 

It takes about 20 days.

"People in the mail get their US passports, they get their credit and debit cards and this would be the exact same," Bzdyra said.

Bzdyra said it's important for people to start this process at least one week before their birthdays or perhaps sooner.

In the next phase of the program, customers will have the chance to "skip a trip" by renewing these credentials online one time before going to the DMV again. 

"At the end of your six years, we already have your image on file, you can renew your license or ID card online and you wouldn't have to come in for 12 years," Bzdyra said.

They will also be able to use the department's website to reprint the temporary paper card or replace a lost license or ID online. 

It said it's important to note, people with a valid driver's license or ID card are not required to get a redesigned card immediately. The existing card will still be valid until it expires.

More information can be found on the DMV's website here.

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