FORT LAUDERDALE, Fla. (WPLG/CNN) – A woman claims her family was kicked off a JetBlue flight in South Florida after her 1-year-old daughter became agitated.
The airline refuted that claim, saying the parents were misbehaving and were “not removed because of the actions of their children.”
Mandy Ifrah and her husband, Tamir Raanan, were heading home to New York with their three children on July 2. Ifrah said her young daughter was upset and started kicking the seat in front of her.
She apologized to the other passenger, and they exchanged words before the passenger changed seats.
Ifrah said a flight attendant walked over and asked her family to exit the plane soon after.
JetBlue claims the adults in the family were making threats against a customer, and it was their actions that caused them to be kicked off the plane.
"After a verbal altercation that included physical threats and profanities against a nearby customer, the aircraft door was reopened and our airport's team politely asked the customers to step off to discuss the situation," JetBlue said in a statement. "The customers refused repeated requests and our crew members deplaned the entire aircraft. Law enforcement escorted them out of the gate area and we provided a refund."
Part of the exchange with the flight attendant in the plane was captured on video, as well as their interaction at the gate. In the video, Raanan and Ifrah repeatedly asked for an explanation, and the flight attendant tells them they need to call the airline for further information.
A Broward Sheriff’s Office deputy stepped in shortly after and defused the situation.
The family claims when they arrived the next morning for their flight, a JetBlue representative told them that they were banned from all future flights while the incident is under investigation.
The family also claims they weren't given a reason for the airline's decision, and they would like an apology from JetBlue.
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