Parents waiting for orders after Baby’s World in Southington shu - WFSB 3 Connecticut

EXCLUSIVE

Parents waiting for orders after Baby’s World in Southington shuts down

Posted: Updated:
Customers said they are still waiting on deliveries after Baby's World closed in Southington this summer. (WFSB) Customers said they are still waiting on deliveries after Baby's World closed in Southington this summer. (WFSB)
SOUTHINGTON, CT (WFSB) -

A Connecticut mother said she paid for baby furniture and was left in limbo after being strung along by a local business for months.

Southington resident Kathryn Sewell paid for a rocking chair five months ago, hoping it would be delivered before the baby. Little Jackson is now eight weeks old. 

In August, Baby’s World in Southington closed abruptly and left many customers waiting for deliveries.

Sewell said his nursery was measured around a custom rocking chair and promised to last into his toddler years.

On Friday, Eyewitness News checked back in with Sewell to get some answers.

“I know the only thing you really need for a baby is you know, love,” Sewell said. “But it’s really nice to have things like cribs and a rocker.”

Sewell bought the one she’s sitting in after waiting weeks for the one she had set her sights on and paid in full at Baby’s World in Southington.

“We were asking if he could rush it at all because we wanted to make sure we had it before he arrived and that didn’t happen because he’s two months old now,” Sewell said.

The sign for Baby’s World and the store are still the same since it last closed in July.

Eyewitness news interviewed the owner Garfield Angus in August. This time when Eyewitness News reached out to Angus again. Angus said he’s doing his due diligence to deliver on his promises to customers and is asking them to be patient a little more.

For Sewell, she said her $500 rocking chair was actually never ordered.

“That is the most frustrating part,” Sewell said. “That our stuff was never ordered and it is now supposedly being ordered on Monday.”

Angus said there are about 10 customers waiting on a delivery. He added his priority is to take care of the big orders first.

“Really all we want at this point is, we just want what we ordered. Nothing crazy,” Sewell said. “We don’t want a discount. We don’t want anything special. We just want what we had ordered as soon as possible.”

At least one complaint has been filed against Baby’s World with Southington Police Department.

A police sergeant said customers can also file a complaint in civil court for small claims or with the Connecticut Department of Consumer Protection.

Copyright 2017 WFSB (Meredith Corporation). All rights reserved