Push continues to shift more of the DMV online

WETHERSFIELD, CT (WFSB) - A push continues to put more state Department of Motor Vehicle options online.

Gov. Ned Lamont, Lt. Gov. Susan Bysiewicz and DMV commissioner Tony Guerrera held a news conference for Thursday morning.

They gave an update on the administration’s efforts to make more transactions at the DMV available to be completed online, which would prevent the need for people to visit an office in person or submit paper forms through the mail.

Lamont said he made it a priority of his administration to move services at all state agencies online to provide more convenience for residents and businesses.

He said since 2020, the DMV surpassed more than 1 million online customer transactions.

“Nobody wants to spend hours sitting at the DMV waiting their turn to get to the counter and complete a transaction, which is why over the last several years we’ve launched many new features that allow you to get these tasks done online, at home, on your own time,” Lamont said. “More state services are now available online than ever before, including most routine DMV services. I strongly urge anyone who needs to conduct a DMV transaction to first go online and see if it can be completed from the convenience of your home – it will save you time and effort.”

Over the last several years, Lamont said the DMV evaluated its service delivery model and diligently sought out new technology that would enable customers to complete their transactions remotely. He said the DMV completely redesigned its website to make it easier to use, and it now offers the ability to conduct nearly 20 services online. Additionally, if a resident determines they need to visit an office in person, they can go online and make an appointment, saving them waiting time while in the office.

As a result of the agency’s digitization efforts, the governor said the DMV has been able to meet customer demands, process transactions in a timely manner, and avoid service delays. He said without the upgraded services, the agency could have faced a significant backlog. Based on its current appointment capacity, it would take the DMV approximately 222 days to process one million transactions in person.

“Residents expect convenient access to essential services,” Guerrera said. “Rather than spending an afternoon at a DMV office renewing your driver’s license, I’d encourage you to spend that time exploring the fun things our state has to offer – from state parks to museums, Connecticut has it all.”

The Lamont Administration said most online DMV transactions can be completed in under ten minutes. Some of the most popular services it offers online include:

• Renewing a driver’s license or non-driver ID
• Requesting a duplicate driver’s license or non-driver ID
• Renewing a vehicle registration
• Renewing a vessel registration
• Replacing a title
• Reprinting a registration
• Upgrading a learner’s permit to a driver’s license
• Requesting your driving history

Guerrera said that the DMV’s digitization efforts were ongoing and more online services would soon be added to those that the agency already offers.

The DMV’s website can be reached here.

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